Reference

What Our Legal Terms Mean for Your Account

Our legal terms set out how maxwiin138 operates your account, what we store, and how eligibility works under local law for Indonesia regions.

Account eligibility by regionDANA, OVO, GoPay wallet rulesData retention policyJurisdiction-dependent accessContact rights for account holders
maxwiin138 What Our Legal Terms Mean for Your Account
DATA AND SECURITY HANDLING

How We Protect and Manage Your Account Data

Your account data is handled with clear retention rules and access controls. We do not sell personal information to third parties. Wallet data from DANA, OVO, or GoPay transactions is stored only as long as required for dispute resolution and regulatory compliance in supported regions. You can request a copy of your data or ask for a correction at any time through the Help Centre.

Cookie Policy

We use session and analytics cookies to keep your account active and to measure which lobby sections you visit most. You can manage cookie preferences in your browser settings at any time.

Account Security

Login is protected by OTP verification sent to your registered mobile number. Every session is encrypted end-to-end; logging out from one device does not affect sessions on others unless you revoke them manually.

Data Retention

Transaction records tied to DANA, OVO, or GoPay payments are kept for the period required by our operating obligations. After that period, they are deleted or anonymised automatically.

Request and Correction Rights

You have the right to access, correct, or request removal of personal data held on your account. Submit a formal request through Live Chat or the Help Centre and we will confirm receipt within one business day.

POLICY CONTACT PATHS

Reach Us About Legal or Account Questions

If you have a question about how our terms apply to your account, a data request, or a wallet-related dispute, our support team handles legal and policy matters directly. Reach out through the channel that works for you — we aim to respond to legal queries with the same priority as account access issues.

Team online

Live Chat

Open the chat widget from your account dashboard. Legal and policy questions are routed to a dedicated handler, not a general queue.

Email Support

Send your data request, account dispute, or terms question to our support email. Include your account ID and the wallet type — DANA, OVO, or GoPay — used for recent transactions.

Account Help Centre

The Help Centre inside your account has a Legal and Policy section. You can submit a formal request for data access or account-term clarification directly from there.

Common Questions About Our Legal Terms

These are the questions we receive most often about account rights, data handling, and how our terms apply to Indonesia accounts using DANA, OVO, or GoPay.

Access depends on your local law and the region you are in. We do not confirm legal eligibility for you — check whether online gaming is permitted where you are before proceeding.

The version active on the date you registered applies to your account history. Updates posted after that date take effect when you continue using the platform after the notice period.

Submit a data access request through the Help Centre inside your account or via Live Chat. Include your account ID and we will confirm receipt and provide your data within the timeframe set by our policy.

Yes, wallet transaction records are retained for the period required for dispute resolution and compliance. After that period they are deleted or anonymised. Your wallet provider's own records are separate.

After account closure, we retain only the data required by our operating obligations. Identifiable profile data is removed once the retention period expires and is not used for marketing after closure.

Raise the dispute through Live Chat or the Help Centre first, with your transaction date and the wallet type used — DANA, OVO, or GoPay. We review wallet disputes before any external escalation is necessary.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.